Claims

Your reputation deserves the best defense.

When your professional reputation is called into question, there’s a lot at stake—but we’ll be firmly in your corner.

With Integris Group, a team with over 100 years of combined experience will be there to defend you. We have a solid history of standing by our members and a proven process that enables us to close the vast majority of cases with no indemnity payment. Above all, we fight for the best possible outcome for you.

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The Impact of Social Inflation on the Medical Malpractice Industry Hi, I’m Kevin Bresnahan, I’m the Vice President of Claims here at Integris. Social Inflation is caused by a variety of factors, including legal decisions favoring liability, outsized jury awards, and increased use of litigation to resolve disputes. Industry experts attribute this trend to society’s growing mistrust, and negative opinions of, institutions. And plaintiffs’ lawyers spend significant money and energy trying to tap into that sentiment to achieve large jury awards. At Integris, we are diligent in keeping the focus of each case on the legal issues, such as the medical standard of care, and shift the focus away from any desire to address societal grievances which have nothing to do with the underlying case. Our goal is to make our insured physicians’ patient care the centerpiece of each case. That way our doctors have the best chance to overcome the impact of social inflation and achieve a fair and equitable claim outcome. To achieve this goal, we have to have diligent trial preparation protocols. We have to have a commitment of both the claim and the legal team on behalf of our insured physicians. Integris has a richly experienced claim team and uses only the most expert defense lawyers in defense of doctors in a critical time in their career.

How we defend doctors

Our claims professionals are leaders in medical malpractice claims administration and have spent decades fighting for physicians. Plus, we partner with the region’s most experienced defense attorneys, so you'll know your lawyer has a proven track record of success in the courtroom.

Our team works in lockstep with you to build a strong case, defend your name, and help you focus on what’s most important— maintaining your practice. You wouldn’t take a claim lightly, and neither do we. When you choose Integris Group, you can put your trust in experts who are serious about your defense.

Expert defense counsel

As an Integris Group member, you’ll have access to a roster of highly experienced attorneys who are intimately familiar with the court system in your area. Working closely with our team, your counsel will defend your reputation and interests, keeping you informed throughout the litigation process. With so much at stake, we leave nothing to chance.

Top medical experts

Medical experts play a pivotal role in every case. That’s why we retain top medical specialists who immerse themselves in your case and guide jurors through the complexities of the care administered. At Integris Group, we consider you our number one resource. Your experience and knowledge are an invaluable aspect of your defense.

Physician-led process

Physicians play a critical role in our claims resolution process. A panel of practicing physicians—all of whom are knowledgeable about your case—make key decisions during the process of resolving your claim. You can take comfort in the fact that other doctors are vigorously involved in defending your reputation as we work toward an outcome that’s optimal to you.

Intense trial preparation

Our trial preparation process is second to none. Should your case go to trial, we’ve developed proven protocols to mitigate your risk and protect you from a complicated litigation environment. Our preparation process includes mock trial presentations of every case we take to court. Protecting you is always our chief concern. We’re fully prepared to defend cases of questionable merit through trial.

We’re your partner and guide

No one should face the litigation process alone. You deserve personal support, a team of allies, and guidance on avoiding future risks.

Buddy Program

The litigation process can take a toll on your well-being. The Buddy Program connects you with a physician board member who can help prepare you for the litigation process. They know firsthand what you’re going through and will be there to lend support.

Avoiding future risk

Sometimes simple steps and small improvements can significantly mitigate your risk of litigation. Our Risk Management team can help you implement new policies and procedures designed to protect you and your practice against future issues.

Explore Risk Management services

When to report a claim

Your best defense starts early. Prompt notice of claims, lawsuits, or adverse patient outcomes allows us to capture important case details when they’re most reliable. It also lets us guide you through the claims process before you’re faced with consequential decisions.

Please call us right away if you experience:

An inquiry related to patient care from a state licensing agency
Notice of a claim for monetary damages or a lawsuit related to a medical incident
An adverse patient outcome that’s related to your care

Members can also contact us for:

Updates on existing claims
Assistance with subpoenas or records requests
Information about the claims and litigation process

Confidential, one-on-one support

Practicing medicine requires a great deal of mental and physical energy. When you need help navigating difficult experiences, we'll be there. The Care You Need: An Emotional Support Program for Providers connects you to an experienced psychiatrist who understands your daily pressures and the toll that unexpected patient outcomes can take.

Our goal is to provide quick and easy access to a psychiatrist who specializes in treating medical providers. It’s completely confidential and available in person or by phone. These one-on-one sessions are not documented. There’s no cost to participate and no need to use your personal insurance.

Explore Emotional Support Programs

Our Vice President of Claims has 20 years of experience as an in-house insurance defense trial attorney