Blog

In our rapidly changing industry, up-to-the-minute information is invaluable. Our thought leaders stay on top of the latest trends and topics in health care to help keep you armed with the important information. View our recent articles below. Interested in receiving our Risk Management newsletter? Please contact us.

Strategies to Prevent and Respond to Patient Complaints

2015; Issue 1

In spite of our best efforts, we will not be able to please all patients all of the time. All patients have the potential to complain. When we work collaboratively toward managing or exceeding patient expectations, a substantial number of patient complaints can be averted.

Category Tag Complaints

Patients with Limited English Proficiency

2014; Issue 3

Limited English proficiency is a growing concern for healthcare providers in the United States. Title VI of the Civil Rights Act obligates medical-care givers to provide interpretation and translation services so patients with limited English proficiency can receive the same level of care that English-speaking patients receive.

Category Tag Proficiency

Guidelines: Terminating the Doctor-Patient Relationship

2014; Issue 2

The relationship between a doctor and his or her patient is created when a patient knowingly seeks the services of the doctor and the doctor knowingly accepts him or her as a patient.

Category Tag Relationship Category Tag Termination

Treating Employees as Patients

2014; Issue 1

There is no law that specifically prohibits a doctor from evaluating, diagnosing, treating or prescribing to a family member, employee or friend.

Category Tag Employees

Emergency Equipment and Training in the Medical Practice

2013; Issue 4

Some of the most frequently asked questions to the Integris Group Risk Management department are: Should we have an Automated External Defibrillator (AED) in the office? What type of emergency medication and equipment should we have? Am I required to have an emergency plan?

Category Tag Emergency Category Tag Equipment

Principles of Medical Record Documentation

2011; Issue 4

The medical record has many purposes, for instance: it serves as a communication tool for a wide variety of players; it chronologically documents the plan of care for the patient; and aids the doctor in the defense of a medical liability claim.

Category Tag Guidelines Category Tag Medical Records Category Tag Records